Track your order
Tracking your order helps you stay informed every step of the way. At Norxil, we want your experience to feel clear and predictable — even while your package is on the move.
To check the status of your order, simply enter your tracking number in the field below and submit. Your latest shipping updates will appear once the carrier provides them.
What to Expect After Ordering
- Order Processing: Orders are typically prepared within 1–2 business days. During this time, your items are carefully checked, packed, and scheduled for shipment.
- Shipping & Tracking Updates: After your order ships, you will receive a confirmation email with your tracking number. Tracking information may take 24–48 hours to become active, depending on the carrier.
If Your Tracking Looks Unusual
Shipping updates don’t always appear immediately. Here’s what certain situations may mean:
No recent movement shown: This usually indicates the package is in transit between facilities or waiting for the next carrier scan. Tracking will update automatically once new information becomes available.
Order marked as shipped, but not delivered yet: Transit times can vary due to weather conditions, carrier volume, or regional delays — especially during peak winter seasons.
Tracking number not found: Please allow up to 48 hours after receiving your shipping email before checking again. If the issue continues, our support team can assist you.
Need Additional Help?
We understand that waiting for an order can be frustrating, especially when timing matters. If you have concerns about your shipment or need clarification on your order status, our team is here to help.
📧 Email: service@norxil.com
📞 Phone: +1 (415) 483-0517
When contacting us, please include your order number and tracking number (if available) so we can assist you more efficiently.