Shipping policy
At Norxil, our goal is to deliver your order safely, efficiently, and with full transparency. This Shipping Policy explains how our shipping process works - from order placement to final delivery - so you know exactly what to expect.
Our Shipping Commitment
Every order placed with Norxil goes through a structured fulfillment process designed to ensure:
• Careful packaging
• Prompt order handling
• Reliable delivery through trusted shipping partners
We work with experienced logistics providers to help ensure dependable delivery performance.
What Happens After You Place an Order
Step 1 – Order Processing
Once your payment has been successfully completed, your order enters processing.
Typical processing time: 1–2 business days
This stage includes:
• Order verification
• Product inspection
• Secure packaging
• Shipment preparation
Step 2 – Shipping Fees
Applicable shipping charges are clearly displayed during checkout.
You can expect:
• Transparent pricing
• No hidden fees
• No unexpected charges after payment
Estimated Delivery Time
Estimated delivery time: 4–7 business days after shipment
Orders may be fulfilled from warehouses within the United States.
Delivery times are estimates and may be affected by:
• Carrier delays
• Weather conditions
• Remote delivery areas
• Customs inspections
Order Tracking
Once your order ships, you'll receive tracking information by email.
Please note:
• Tracking updates may take 24–48 hours to appear
• Temporary tracking delays are normal
• Missing updates do not necessarily indicate a lost package
Taxes, Duties, and Customs Fees
United States Orders
Applicable sales taxes will be calculated at checkout.
International Orders
Additional fees may apply, including:
• Import duties
• VAT
• Customs fees
These charges are determined by local authorities and remain the customer's responsibility.
Changing or Canceling an Order
To modify or cancel an order, please contact:
Once an order has entered processing or has shipped, modifications may not be possible.
Shipping Issues and Support
Damaged Items
Please contact us within 72 hours of delivery and provide photos of:
• The damaged item
• The packaging
Lost Packages
If a carrier confirms that a package has been lost in transit, Norxil will provide an appropriate resolution.
Contact Information
Norxil
Email: service@norxil.com
Phone: +1 (415) 483-0517
Address: 180 Montgomery St #1000, San Francisco, CA 94104, United States