Refund policy
At Norxil, we strive to provide a simple, secure, and worry-free shopping experience. This Refund Policy explains the conditions for returns, refunds, and how we handle issues related to your order.
Eligibility for Returns
Customers may request a return within 30 days from the date the package is marked as delivered.
To qualify for a return, items must meet all of the following requirements:
• The item must be in its original condition
• The product must be unused and unaltered
• All original packaging, tags, labels, and accessories must be included
• Proof of purchase or order confirmation must be provided
Items that do not meet these conditions may not be eligible for a refund.
How to Request a Return
All returns require prior approval before being shipped back.
To start a return request, please contact:
Once approved, you will receive:
• Return authorization
• Return shipping label
• Return instructions
Important Notice:
Returns sent without authorization may be refused.
Damaged, Defective, or Incorrect Items
Please inspect your package upon arrival.
If you receive:
• A damaged item
• A defective product
• An incorrect item
• A product significantly different from what was ordered
Please contact us immediately at:
Our team will review the issue and arrange an appropriate resolution.
Items Not Eligible for Return
The following items cannot be returned:
• Customized or personalized products
• Hazardous materials
• Flammable products
• Gift cards
• Clearance or final-sale items
• Shipping fees paid during checkout
If you are uncertain whether your item qualifies for a return, please contact our support team.
Exchanges
Norxil does not currently offer direct exchanges.
To obtain a different item:
• Submit a return request
• Complete the approved return process
• Place a new order for the desired product
European Union Customers – Right of Withdrawal
Customers residing within the European Union may cancel or return an order within 14 days of delivery under applicable consumer protection laws.
Conditions include:
• Product remains unused
• Original packaging is intact
• Proof of purchase is provided
Refund Processing
After your return is received and inspected, we will notify you of the refund status.
If approved:
• Refunds will be issued to the original payment method
• Processing generally takes up to 10 business days
• Banks may require additional processing time
If 15 business days have passed since approval, please contact:
Return Contact Details
Store: Norxil
Email: service@norxil.com
Phone: +1 (415) 483-0517
Address: 180 Montgomery St #1000, San Francisco, CA 94104, United States